Creating New Users and Accounts

If there are multiple people in your organisation that need access to My A2P Message, you may want to set up additional users or accounts.  

What is an Account? 

An account (also known as a company) is created when you initially sign up to Merge. A new company should be created when: 

• An organisation completely new to Merge signs up
• A branch/franchise of an organisation that is unrelated to the existing branch signs up

What is a user? 

A user represents each separate login that there is to your Company. A  user is automatically created a company is created, but you may want to have additional users. There are different kinds of users depending on what kind of access the person needs. 

Contact the Support Team if you want to add more users. The benefits of having separate users are: 

• Separate passwords mean information is secure
• Clear reporting to see who has sent how many messages and exactly what those messages are
• Billing can be done separately to the other users in the account
• The ability to decide which users share information, and which users have separate information (important for confidentiality)

What is an Email2SMS user? 

If a person only needs to be able to send an Email2SMS and doesn’t need to access the Web Portal, then you don’t need to set up a completely new user.